FREQUENTLY ASKED QUESTIONS
Find answers to the most frequently asked questions here. Answer not found? Get in touch we are happy to help.
Each page contains 1 to 3 sections. A section is defined by the introduction of a new title, a divider, or an alternating background color. Within each section, you can include up to 4 single elements or 1 multi-element. Examples of single elements are a heading for the main title, a heading for a subtitle with different formatting, a paragraph text block, a single media image, a single media video, or a single media audio. Examples of multi-elements include a posts feed for products, a portfolio or blog displaying a list of thumbnails, a media gallery, or raw HTML/JavaScript embed code.
If you wish to include more sections, we can absolutely make that happen. We’ll review your design request together and discuss how it will affect the page price.
Yes, you can submit your own design using Photoshop, InDesign, Sketch, Figma, or XD. The price per page depends on the ability to develop the page with a pagebuilder and the amount of CSS code that may need to be added to convert the design to development.
No, you cannot do this on your own, but we’re here to help you add extra functionality and find a suitable solution. Because we offer weekly security and maintenance for your plugins at no charge, as well as free backup recovery, you can only work with our standard selection of 25 Popeye verified plugins. If you’d like to incorporate additional functionality that isn't part of our standard options, your project manager will be happy to assist you in finding a fitting solution, whether through custom code or by identifying a new Popeye verified plugin that meets your requirements.
The delivery for revision is when you get your first look at the website after the design has been discussed. You'll then have the opportunity to make small adjustments for up to 90 minutes. Once these revisions are completed, you'll be invited to a video training session with your project manager, followed by an unlimited Q&A session. Depending on how much time you need afterward to add items like products or blog posts, your website can go live on the subsequent Saturdays, as long as the transfer of your domain name is complete and all outstanding invoices have been paid.
Once the project is delivered, you will have the chance to make small adjustments for up to 90 minutes. After these revisions are completed and the final invoice is paid, you will receive the login credentials to make changes yourself.
One meeting will be held for each milestone, which can be scheduled from Monday to Friday between 10:00 AM and 6:00 PM. Below is a breakdown of the milestones by week number:
W01: Introductory meeting with the project manager and graphic designer
W03: Presentation of style proposal
W04: Delivery of graphic revision 1 (preferably on Thursday if revisions are made on Monday)
W05: Delivery of graphic revision 2 (preferably on Thursday if revisions are made on Monday)
W09: Delivery for revision
W11: Delivery for revision
To fully engage you as a client, we will organize four additional video meetings alongside the technical delivery and training: an introductory meeting, a style proposal presentation, the delivery of graphic revisions 1 and 2, and the delivery of the technical revision.
To provide you with optimal support, you will receive a video training session during the delivery of the technical revision, using our knowledge base documentation as a reference. If you have any further questions, you will also benefit from 30 days of free support after the training, allowing you to ask questions at no cost. More information about what this support entails is provided below.
The free support is designed to supplement the training, giving you an additional 30 days to ask questions about managing your site, shop, products, and orders at no charge. This support covers modifications and additions of text, images, products, and media galleries for elements created by our team members.
Support for page builder functionality not utilized by our team during the creation of your project is not included. Similarly, assistance with adding new structures or elements that deviate from the delivered project is not part of the basic package, and global changes in the theme options are also excluded. The cost for support is €75 per hour, while development work is charged at €150 per hour. The cost per working hour for development is €150.
With every new installation of a paid plugin or any new shop, site, or portfolio, you are covered by a 365-day repair warranty. This applies to any conflicts within the code of WordPress, WooCommerce, themes, or plugins installed by Studio Calypso.
If you or someone from your team makes changes to the installation, such as adding code snippets or plugins, and these changes lead to the need for repairs, the warranty will be voided.
To initiate the project, a 40% advance payment is required. You will receive an invoice along with your startup documents and proposed schedule. The remaining balance will be billed upon completion of the revisions. After the outstanding balance is settled, a training session will be arranged, and the migration to the production environment can begin on a date that suits you. Migrations can be scheduled weekly, with Wednesday as the deadline for scheduling for the following Saturday.
If you need quick adjustments, you can choose the hourly rate on a time-and-materials basis. Work hours are billed in increments of 15 minutes. The rate is €88 per hour for project management and first-line development (page building + basic CSS) and €155 per hour for second-line development (advanced CSS & PHP). This method allows for faster start times, and if you manage the work and communication efficiently, you'll pay less than you would for a quote that factors in a risk percentage.
Free weekly maintenance and a 365-day free repair warranty are included.
Yes, this is possible. WordPress is an open-source platform, so you can migrate your WordPress/WooCommerce installation to another hosting provider. However, you cannot transfer your Popeye Essential Plugin Bundle or any additional Popeye Verified Plugins that you may have installed to enhance the functionality of your Essential Plugin Bundle. To start the migration process, we can convert your website from limited admin access to classic admin access by removing the Popeye plugins, thereby changing your Popeye WordPress installation to a standard WordPress installation. This conversion comes with a one-time fee of €250, and the delivery will be made to an alternative address ending in .popeye.cloud, which will remain accessible for 30 days. This allows you enough time to find alternatives for the removed Popeye plugins.
- Akismet (Popeye antispam plugin)
- WP Rocket (Popeye performance plugin)
- Defender Pro (Popeye security plugin)
- SmartCrawl (Popeye SEO plugin)
- Smush (Popeye SEO image optimization plugin)