Head of operations (m/f/x)
Are you the new talent we are looking for? We are looking for a Head of Operations who will lead our production processes and the team. Someone who keeps an overview and optimizes the structure.
An eye for structure is the only thing we can’t train you in; therefore, it is the most important requirement for this vacancy.
Below you will find detailed information on what, in addition, are the key values we are looking for to join our team.
We are hiring. Join the team.
To strengthen our team, we are looking for an experienced Head of Operations who will be responsible for the day-to-day operations of our production. You will oversee the planning, processes, and quality of our projects, ensuring that everyone knows what needs to be done when. You will support and lead the team, identify where processes can be improved, and ensure that projects progress efficiently from briefing to completion. You will also be a point of contact for colleagues, overseeing deadlines and helping to further develop the structure of Studio Calypso. First and foremost, you ensure a healthy balance between capacity, planning, and financial targets. You monitor the profitability of projects, ask the right questions about timing, available hours, and budgets, and intervene when necessary. After completion, you analyze the time and results spent, so we can learn where time or budget is being wasted and continuously improve our way of working. In addition, you take responsibility for the well-being and development of the team. You monitor employees weekly, discuss their personal productivity and growth goals, and ensure everyone knows where they are headed. You support employees in their development using clear objectives and incentives, including collective bonuses. You are also a strategic sparring partner to the CEO. You go beyond the daily planning, contribute to pricing and commercial feasibility, and identify opportunities to make projects, processes, and the organization as a whole smarter and more profitable. To get a perfect feel for our operations, customers, and internal workings, you will spend part of your first six weeks working as a First Line Support Helpdesk Employee. You will combine this with Project Management and Finance Admin tasks, such as following up on payments and outstanding invoices. In this way, you will get to know our customers, systems, processes, and day-to-day operations up close, before fully focusing on your role as Head of Operations.
Requirements & skills
- experience in leading a team- strong organizational and analytical abilities- keep overview in multiple projects- working precisely and in a structured manner- sense of planning, deadlines and priorities- smooth communication with customers and colleagues- can quickly detect problems- working independently and in a team- dare to take responsibility- you communicate fluently and flawlessly in Dutch
Plus points
Plus points